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IELTS Letter, topic: Notifying a bank about a missing credit card

This is a model response to a Writing Task 1 topic from High Scorer’s Choice IELTS Practice Tests book series (reprinted with permission). This answer is close to IELTS Band 9.

Set 2 General Training book, Practice Test 10

Writing Task 1

You should spend about 20 minutes on this task.

You recently received a letter from your bank that should have contained a new credit card. Unfortunately, the card was not in the letter. Write a letter to your bank manager.

In your letter,


– explain what has happened
– suggest the credit card should be cancelled for security reasons
– ask when a new credit card can be sent to you

You should write at least 150 words.

You do NOT need to write any addresses. Begin your letter as follows:

Dear Sir / Madam,

Sample Band 9 Letter

Dear Sir / Madam,

I recently requested a new credit card, as my old one was stolen during a holiday abroad. Even though the letter usually containing the credit card and its respective access information arrived on time, the credit card was missing and I would like to report this to you.

When the letter arrived, no visible signs were evident that the letter had been opened, but when I inspected the letterhead closely, there were small scratches that could indicate tampering. I believe that for security reasons this newly requested credit card should be cancelled immediately in order to avoid any criminal use. It may have been a technical issue, but it is also possible that a thief was responsible.

Lastly, I would like to know when a new credit card will be sent to me, as I will be going on a business trip in the near future and need it urgently.

Best wishes,

Marianne Bolton

Go here for more IELTS Band 9 Letters

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Simone Braverman is the founder of IELTS-Blog.com and author of several popular IELTS preparation books, including Ace the IELTS, Target Band 7, the High Scorer's Choice practice test series, and IELTS Success Formula. Since 2005 her work has helped 100,000's of students worldwide achieve their target IELTS scores and live their dream lives. When Simone isn't working on her next IELTS book, video lesson, or coaching, she enjoys playing the guitar or rollerblading.