IELTS Letters – Band 8

This letter was written on a topic from “Ace the IELTS” book (page 40, reprinted with permission).

You should spend about 20 minutes on this task.

You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

– introduce yourself
– explain the situation
– say what action you would like the company to take

Write at least 150 words

Begin your letter as follows: Dear Sir/Madam,

Dear Sir/Madam,

I am writing to complain about the problem with the air conditioning of the car, which I rented on 24 April. My work as a product analyst requires driving minimum 6-8 hours a day on company business. In the hot weather that we have now, driving a car without a functional air conditioner is uncomfortable and very tiring.

The car I rented is a Toyota Camry with registration number VGW910. I rented this car from your Surfers Paradise rental office. I was assured that the car was in working condition but I noticed a fault with the air conditioner on the same day I picked the car up. It only worked for a short period of time before shutting off and couldn’t be turned on later. I phoned your customer service a week ago and was reassured that I will get a replacement car within 24 hours. It is extremely disappointing that I haven’t had any communication from them since that day.

I request an immediate replacement of the car and expect a reply from you as soon as possible. I also believe I deserve an apology and an appropriate compensation for the inconvenience caused to me.

Yours faithfully,

Matthew Hayes

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This letter was written on a topic from “Ace the IELTS” book (page 41, reprinted with permission).

You are a student who wants to apply to the Green Pines College. You are experiencing financial problems at the moment.

Write a letter to the Principal of the College explaining your situation and ask for information on scholarships or other means of financial help available.

Dear Sir/Madam,

I am writing to you in regard to scholarships available at the Green Pines College.

Your college is the top of due to its unique reputation, and for that reason I prepared all the required paperwork well before the start of admission process. Even though I believe my likelihood of being accepted is quite high, one challenge might prevent me from enrolling. I was hoping you could guide me in order to overcome it and achieve my goal of studying at your college.

At present I have no source of income to cover tuition fees and study-related expenses. I found myself in this situation for a reason beyond my control: my entire savings were lost in the latest stock market crash.

I am, therefore, writing to request information about any available scholarships that your distinguished college may offer. I am aware of the fact that you often offer some sort of scholarships to cover study costs, at least partially.

In case you do not offer any scholarships, I would appreciate any advice to help me secure the required funds for my study.

I am looking forward to .

Yours faithfully,

Richard Jones

All the requirements of the task were covered well. The points listed in task statement were sufficiently addressed, with ideas in a logical order and cohesion maintained. The paragraphing is appropriate. The writer used a wide range of vocabulary in a skillful and effortless way; errors are very rare in this letter. Overall, this work seems worthy of Band 8.

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