IELTS Letters – Band 7

You have bought a new mobile phone and in a few days after purchase it has stopped working. You spoken to the company representative a week ago but the phone has still not been repaired.

Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like to company to take.

Dear Sir/ Madam,

I am writing to inform you about the faulty mobile phone that I have purchased in your store.

, I am a regular customer of your company. On the 10th of March, I bought a brand new Nokia XYZ mobile. However, upon one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the monitor is getting blurry which makes it difficult for me to see the SMS messages clearly. I was very surprised to discover such problems in quite an expensive model.
Naturally, I returned the mobile phone in your store to be replaced with a new one. One of your told me that they will send it to my home address within one week. However, two weeks have passed without me receiving any replacement. I am very upset your poor service.

In this regard, I insist on getting a refund of my full payment if the replacement will not arrive within one more week.

Yours faithfully,

Christine B.

This is a very good letter. The structure of paragraphs and sentences, grammar, vocabulary, the length of the letter – everything is in order. There are some minor corrections (see comments underlined in blue). Otherwise, this looks like a Band 7 letter.

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You rented a car from a Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like to company to take.

Dear Sir/Madam,

I am writing to complain about the air conditioner in my car, which I from your company for two weeks. Unfortunately, it has stopped working.

I rented 8 days ago. number is 1230. Actually, I was on my way from Jacksonville to Miami, although the atmosphere temperature was cooler, suddenly a sound came from the engine. At first, I thought that the engine belt broken and I not be able to drive the car . However, when I felt no air coming from the air conditioner, I realized it stopped working.

Naturally, when I got back home I immediately contacted your customer care center and registered my complaint. They issued me a complaint number 234343 and said that they will send a technician my house within business days to get it repaired. Almost one week has passed since I called, but still it is not being repaired.

I am not at all satisfied with your customer service. In case you can’t resolve my problem within 2 business days after the receipt of this letter, I want a complete refund of the car rental payment which I made in advance, $200.

Yours faithfully,
Hasnain Siraj

This is a good letter. It has the right structure, covers the task, the paragraphs are connected together by linking words and the sentences are well-structured. The grammar needs some attention, especially the prepositions and the way you use tenses (see comments underlined in blue). Overall, this looks like a Band 6.5 – 7 letter.

Click here to see more IELTS letters of band 7