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2021

IELTS Letter, topic: Complaining about an unsatisfactory rental apartment

This is a model response to a Writing Task 1 topic from High Scorer’s Choice IELTS Practice Tests book series (reprinted with permission). This answer is close to IELTS Band 9.

Set 1 General Training book, Practice Test 3

Writing Task 1

You should spend about 20 minutes on this task.

You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory.

Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,

– give details of the things that were unsatisfactory
– explain the reactions of the members of your family
– ask the manager what he/she is going to do about the situation

You should write at least 150 words.

You do NOT need to write any addresses. Begin your letter as follows:

Dear Sir / Madam,

Sample Band 9 Letter

Dear Sir / Madam,

My family and I have just recently been a guest at Seaside Resort in a rented apartment. Even though the view overlooking the sea was lovely, several things in the apartment were missing or unsatisfactory and I would like to use this opportunity to explain the problems leading to this complaint.

First of all, the wooden steps leading up to the door of the apartment did not meet official security standards: one step broke when my husband carried our luggage up, leaving him with a bruised leg, and two other steps were also dangerously close to breaking apart in the middle. Additionally, when my children wanted to put away their clothes in the available cupboards, one of the planks broke loose, hitting my younger son and scaring both children. Finally, the kitchen did not have enough cutlery, let alone cups, and the sink in the bathroom only worked after my husband worked on it.

As you can see, the condition of the apartment was unsatisfactory in many ways, and I would therefore like to ask for a discount of thirty per cent of the price we paid for the rent.

I hope this feedback was useful to you and will help to make Seaside Resort a better place for tourists in the future. Please report back to me regarding your plans of how to deal with this situation!

Yours sincerely,

Mrs. Angela Driftwood

Go here for more IELTS Band 9 Letters

IELTS test in Thailand – March 2021 (Academic Module)

We are grateful to O.L. who recently took the IELTS test in Thailand and remembered these questions:

Reading test

Passage 1. About hormones.
Passage 2. Redwood logging in the USA.
Passage 3. About the National Gallery of Australia.

Writing test

Writing task 1 (a report)

We were given two maps showing a beachfront area in Australia, in 1950 and now, and asked to compare them.

Writing task 2 (an essay)

Some people believe that individuals who earn a lot of money are the most successful. Others say that the individuals who contribute to the society (such as scientists or teachers) are the most successful. Discuss both views and give your own opinion.

Speaking test

Part 1 (Interview)

– What is your full name?
– What may I call you?
– Do you work or study?
– What do you want to do in the future?
– What subject do you find the hardest?
– What distracts you from your study?
– What do you do when you get distracted?
– Is there a lot of furniture in your house?
– Has anyone ever given you a piece of furniture?
– What piece of furniture in your house do you like the most?

Part 2 (Cue Card)

Talk about a person you know who often helps others. You should say

– Who this person is
– Why this person likes to help others
– What this person does to help others
– And explain why you have chosen to talk about this person.

Part 3 (Discussion)

– Why do some people like to help a stranger?
– Should wealthy nations help the poorer nations?
– There were more questions about helping that I cannot remember.